![]() If you've integrated your HappyFox Chat account with apps like HappyFox HelpDesk, Pipedrive, Microsoft Dynamics, Salesforce, and Zendesk, then the translated chat transcripts will be posted to those connected apps. ![]() The chats will be stored and displayed in the translated language(Profile language).ĭetails like when the agent has stopped Translation will also be displayed here. Easy implementation: Since service desk software is typically stored in the cloud, internal set-up is minimal. Visitors can click the original message/translated message by clicking the 'View Original' hyperlink present beneath the support agent and visitor's messages. Happyfox chat dont load floating widget trial Upon starting a trial or subscription, you can quickly deploy the technology across relevant teams. Turn On the toggle 'Hide widget when all agents are busy'Offline form will be shown to the visitors when the above option is turned OFF. Choose any one of the routing mode - Broadcast or auto-assign. Login and Click on Chat routing from the main menu. If you don't want messages to be translated, click on the 'Stop translating' button and click on the Yes button.Īgent's chat messages will be automatically translated to the visitor's language. If you want to hide the widget automatically when all agents are busy, 1. Once the agent clicks the 'G translate' button, the visitor's message will be translated into the language set by the agent.Īn agent can view the original message/translated message by clicking the 'View Original' or 'View translated' hyperlink present beneath the agent and visitor's messages. Note: We use Google's Translate API to translate the messages. You can click on the " G translate" button to see the translated message. When the visitor initiates the chat and sends a message, HappyFox Chat checks it and if the detected language is different from the language that you've set for your profile, the chat area will provide you an option to translate it to your profile language. Select the desired language.Īnd then turn on the Live Translation feature. Click on Timezone and language from the main menu. Note: If you have installed the HappyFox Chat widget on multiple websites, you can choose and set your desired language for each of your profiles. i) Click trigger configuration tile to Choose trigger type - Page View. Step 3: Now Configure the Trigger Exception. Step 2: Click 'Triggering' -> Hit 'Exception' option. Agents - Roles & Permissions Billing Section Chat - How to delete a chat transcript, an agent and edit visitor details Edit agent profile details Export Chat transcripts HappyFox Chat - Collecting Data Processing Consent from Visitors HappyFox Chat IPs and Domains HappyFox Chat Widget Content-Security-Policy Hide widget on specific URLs via GTM How to cancel HappyFox Chat account subscription. This feature is available on Growth, Scale, and Scale plus plans.Īn agent can set the desired language to which visitor messages should be translated during an ongoing chat. Steps to hide the installed widget on specific pages via GTM: Step 1: Login to your Google Tag Manager -> Go to the tag created to install HappyFox Chat. Your visitors can chat in their own language. This is important for the widget to appear in all pages of website.ĭocument.The Live Translation feature detects the language of your visitor messages automatically and translates those messages to the language that the agent understands. Note that we have wrapped the usual widget installation code inside "turbolinks:load" event handler. Once a customer logs into your website and clicks on the chat widget their name will be shown directly instead of a pre-chat form. To prevent this, we will add the widget installation script inside tag like below. You can add your HappyFox Chat API related code with in the onload function. If you add, there will be two widgets created in the page because TurboLinks caches page's body contents and any script inside tag will be run twice - once when cached page loads and second, when actual page is loaded. ![]() Now scroll down the page and click Save button. Learn how to personalize your chat widget. Provide exceptional support on-the-go with HappyFox Chat Mobile apps. ![]() Know everything about features and basic how-tos. Explore different integrations supported by HappyFox Chat. In the below example, we are linking the text HappyFox Chat to web page and so we are adding it as ( 4. About chat widget installation/setup, billing, adding agents. Hence, one cannot add HappyFox Chat widget installation script inside tag. To add named links in chat widget for both Welcome text of Offline message as well as live chat widget, follow the below steps. While using TurboLinks, contents of tag gets replaced for every link visit in the application/website. HappyFox chat widget can support websites run by TurboLinks.
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